AM/DM- MICC Operations

From 4 to 9 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities


  • Responsible for overseeing the day-to-day operations for DSD MICC (service provider) activities.
  • To ensure proper governance and management for Global MICC operation.
  • Screen daily MICC cases and identify concerns and escalate accordingly.
  • Provide feedback for improvement and track performance of MICC vendor.
  • Implement and support MICC set-up as per Global PV plan requirement.
  • To ensure monthly testing is conducted for PV Toll free numbers.
  • Update and maintain the Point of contact list for stakeholders to share MICC cases.
  • To monitor SLA performance of service providers; and escalate challenges and issues with stakeholders in a timely manner.
  • To perform 10% monthly quality review of cases from MICC service provider for accuracy, quality and overall consistency.
  • Preparation, Management and Archival of Vendor documentation to ensure compliance to Cipla DSD processes.
  • To prepare, review or update relevant SOPs or project documents.
  • To perform investigation, RCA, CAPA for identified deviations.
  • Monitoring of CRs for vendors, and support compliance in the management of CAPA, Deviation, and other QMS related activities for vendors and assigned projects.
  • To support during Internal Audits and Inspections
  • To function as a trainer for assigned training for internal/external stakeholders.


UG:B.Pharma in Any Specialization

PG:M.Pharma in Any Specialization

Company Profile

HR Services

We, at HR Services are a group of experienced HR Professionals who have worked in leading corporates at various levels before setting up this venture.

We firmly believe that the most distinguishing factor, which separates two organizations is, its people. The organizations, which have the right people are the ones which stand alone and are visible. Therefore, recruitment of the right and competent people is primary for the success of any organization. Finding right people is an all time effort and it is here that we come into picture & assist our client organizations to find the right people in minimum possible time.

We are also committed to the jobseekers who place their CVs with us, by maintaining complete confidentiality about them.
Company Info
View Contact Details+

Recruiter Name:Arpana

Contact Company:HR Services




Not Disclosed by Recruiter

Role Category:

Pharmaceutical & Biotechnology


Medical Writer

Employment Type:

Full Time, Permanent